Grazing Box Terms & Condtions

Cancellation & Refund Policy.

Cancellations of grazing box deliveries must be communicated within 7 days of the original booking date/time or you will incur the full fee of the box.

Maintenance of Equipment

All Love & Graze property must be wiped clean and ready for pick up the following day at a time convenient for both parties.

Payment

All grazing boxes are required to be paid in full prior to order confirmation. Minimum 2 days notice is required for all grazing boxes. If the booking is made with less than 2 business days prior to pickup/delivery, additional costs will be invoiced.  Proof of payment required for payment made via bank transfer.

Delivery & Travel Fee

Grazing box deliveries are determined by Love & Graze and their availability. Bookings are not confirmed until in writing by Love & Graze to the client.

Free delivery is included for 5kms within Middleton Grange only. A travel fee will apply for delivery outside this area:

Within 5km of Middleton Grange - Free
5-15kms outside of Middleton Grange - $15.00
15-20kms outside of Middleton Grange - $20.00
20-25kms outside of Middleton Grange - $25.00
25-30kms outside of Middleton Grange - $30.00
30-35kms outside of Middleton Grange - $35.00
35-40kms outside of Middleton Grange - $40.00
40-45kms outside of Middleton Grange - $45.00
45-50kms outside of Middleton Grange - $50.00

Please note that orders outside of 5km distance from Middleton Grange must select a shipping option if delivery is required otherwise customer agrees to pick up from Middleton Grange, NSW 2171.

Persons must be available to meet us on delivery or it will be returned to our HQ. The client then can arrange to collect the grazing box at a later time or a re-delivery fee will be incurred.

Love & Graze accepts no liability for the loss or deterioration of any goods once they have been delivered.

Consumption

All grazing boxes must be consumed within four hours of delivery/pick up. If you want to save the grazing box for later, it should be refrigerated as soon as possible and no later than within one hour. As Love & Graze is not in control of the environment or storage of the food after it is delivered or picked up, the client takes full responsibility for food safety immediately upon pick up/delivery

Allergies

Dietary and allergen requirements should be communicated on booking.

Please consider Love & Graze is produced in facilities that handle the following ingredients; milk, eggs, soya, seafood, peanuts, sesame seeds, tree nuts, gluten and celery. It is not possible to guarantee the total absence of these ingredients in any Love & Graze products. Love & Graze accepts no liability to any allergic reaction by a customer as a result of consuming a Love & Graze product.

Grazing Table Terms & Conditions

Confirmation of Details

All quotes are subject to availability at the time of booking. The booking is not binding on Love & Graze until it has been accepted by Love & Graze in writing and all conditions have been met by you and deposits have been made. Any booking will automatically be cancelled 14 days of the quotation expiration date if a deposit has not been received.

Event packages, hire items, final numbers, dietary requirements and staff for functions are to be confirmed 14 days prior to the event. If the final numbers decrease after confirmation has been made you will be charged at your confirmed numbers.

Our minimum numbers and package fees will apply irrespective of whether your final number of guests fall below our minimum numbers or package costing. That is, the price will remain at our minimum numbers or package fee.

Pricing

All prices quoted are valid for a period of 14 days from the date quoted unless stated otherwise. Pricing is always subject to change without notice, based on increases in cost prices from suppliers, venues, fuel, parking. Each quote is only applicable to the inquiry.

Payment

A 50% Deposit is required upon booking. Additional add ons such as Table Styling and Travel Fees will be added to the final invoice and all outstanding payments is required to be paid in full 14 days prior to your event.

Upon payment, your credit card information will be securely stored and final invoice amount will be confirmed with you prior to processing. You will have written confirmation of the invoiced amount emailed to you before payment is processed.

Delivery Policy

Delivery areas are within Sydney metro only. Free delivery with 10km of Middleton Grange. Our produce is prepared to the highest quality standards and is always prepared with impeccable food safety practices. Love & Graze accepts no liability for the loss or deterioration of any goods once they have been delivered. All our boxes and platters are delivered fresh, and must be consumed within 4 hours. If you are not consuming your food immediately, the items must be placed in the fridge.

Travel Fees

Within 5km of Middleton Grange - Free
5-15kms outside of Middleton Grange - $15.00
15-20kms outside of Middleton Grange - $20.00
20-25kms outside of Middleton Grange - $25.00
25km+ outside of Middleton Grange - $30.00+

Allergies

Please consider Love & Graze is produced in facilities that handle the following ingredients; milk, eggs, soya, seafood, peanuts, sesame seeds, tree nuts, gluten and celery. It is not possible to guarantee the total absence of these ingredients in any Love & Graze products. Love & Graze accepts no liability to any allergic reaction by a customer as a result of consuming a Love & Graze product.

Cancellation & Refund Policy

Any cancellation of an event by the client must be notified in writing by emailing Love & Graze at hello@lovengraze.com. Once the booking is confirmed, the date and time is yours and we decline any other enquiry, no matter how many we receive. In the unlikely event that you need to cancel your booking, we have a cancellation polity in place:

If your grazing table booking is cancelled more than 6 weeks out from your event date, you will receive a full refund minus a $150 non-refundable deposit.

If your grazing table booking is cancelled 2-6 weeks out from your event date, you will forfeit your 50% deposit. Cancellations made within 2 weeks of your event date will forfeit the full costs of the booking.

Changes to dates are to be treated as a new booking and will still adhere to the above refund and cancellation policy. Decreasing the length of your grazing table is not permitted with 2 weeks from your event date.

Maintenance of Equipment

Any damage to or loss of the provided equipment caused by the client, clients guests, venues or venues employees will be charged accordingly and invoiced after the event.

All equipment including but not limited to;
cheese knives and utensils;
wooden and/or stone boards, bowls, plates and cups;
table, chairs, and table linen;
styling props such as vases, candle sticks, candles, baskets, and any further props supplied by the Love & Graze;

All Love & Graze property must be wiped clean and ready for pick up the following day at a time convenient for both parties.

Weather

We do not provide refunds or offer date reschedules in case of bad weather on the date of your grazing table booking. It is vital that your grazing table is located in a shady, cool location for duration of the set up and event.

Venue Facilities & Specific Requirements

The client is responsible for providing adequate and safe parking and loading areas for catering vehicles. The client will be responsible for any parking fees incurred by Love & Graze. The client must ensure that the venue adequately meets Occupational Health & Safety requirements.